Refunds & Cancellations

What you get back depends on when you cancel. Every rule below is measured against the start time of your appointment, not the time you booked it.

How payment works

Appointments are paid in full when you book, by Square, Venmo, Cash App or Zelle, with a receipt upload.
Your appointment is confirmed once we confirm your payment.
There are no deposits, and there is no balance to pay after the visit.

Cancelling more than 24 hours before your appointment

We keep 50% of what you paid as a cancellation fee, with a minimum of $200. The rest is refunded.
If you paid $200 or less, there is no refund.

Cancelling within 24 hours of your appointment

There is no cash refund.
What you paid can be used once as a credit if you move the appointment to a new date and time.

When there is no refund at all

Once your notary is on the way, or has already arrived.
No-shows.
The signer refuses to sign, has no valid ID, or the required witnesses are not there.

Rescheduling

You can move your appointment yourself at kellymobilenotary.com/manage-booking using your booking code and the email you booked with. If you reschedule and then cancel, we treat it as cancelling the original appointment, so the fee is worked out from the original appointment time.

Refunds we do issue

We refund duplicate payments and billing errors in full. Those refunds take 5 to 7 business days to reach you.

Travel

Travel is a set fee for each Massachusetts town, and the booking form shows you that fee before you pay. There are no zones, no buffers and no per-mile billing. We do not serve Nantucket, Martha’s Vineyard or Cuttyhunk.

Pricing

Prices are per document. Anything added at the appointment, or a document that turns out to be a different type than the one you booked, is billed at the appointment.

Weather, safety, access

If travel or on-site conditions are unsafe, or access is denied (lockdowns, facility rules), we will reschedule once at no extra charge. If you decline the reschedule, the standard cancellation terms above apply.

How to cancel

Cancel or reschedule yourself at kellymobilenotary.com/manage-booking. You can also email admin@kellymobilenotary.com or call 774-826-5193, and we use the time we receive your message.